i have received the 2 chargers 42v with trapezoidal 5 pins connectors but it doesn't charge my batteries. i have 3 pcs of 36v Neomouv batteries and none of them are charging. maybe the bms is faulty on each of them and i have to check or these chargers are faulty. After i check the bms's and they are good i will return the chargers and ask for refund. if the batteries bms's are faulty i will keep the chargers.The delivery was fast enough! Thanks!
Réponse du fournisseur :
Hello,
sorry to hear this, but this charger is for stella ebike, not for neomouv, neomouv has another setting, could you please contact us on 19th Feb, after we back to office, let's talk how to handle this charger,
Best regards
Dolly
12 Feb 2024